Shipping policy
Shipping Policy for POTH Clothing Store
Effective Date: 11/18/23
Shipping Methods:
We are pleased to offer the following shipping methods for your convenience:
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Standard Shipping: Orders shipped via standard shipping typically arrive within 4 to 7 business days after processing, depending on your location. Please note that delivery times may vary during peak seasons.
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Express Shipping: If you need your order to arrive more quickly, we offer express shipping options. Express orders usually arrive within 2-5 business days after processing. Additional fees apply for express shipping.
Order Processing:
We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-2 business days from the date of purchase. Please note that processing times may be longer during peak seasons or due to unexpected delays.
Shipping Fees:
Shipping fees are calculated based on the shipping method selected, the destination address, and the weight and dimensions of your items. The shipping cost will be displayed at checkout before you confirm your order.
International Shipping:
We offer international shipping to select countries. International shipping rates and delivery times vary by destination. Customers are responsible for any customs duties, taxes, or import fees that may apply to international orders.
Tracking Your Order:
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status and estimated delivery date of your order.
Lost or Damaged Shipments:
In the rare event that your order is lost or arrives damaged, please contact our customer support team at [email address] or [phone number], and we will assist you in resolving the issue.
Address Accuracy:
Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Delivery Delays:
While we make every effort to meet our estimated delivery times, we cannot guarantee delivery by a specific date. Delays may occur due to factors beyond our control, such as weather, postal service disruptions, or other unforeseen circumstances.
Returns Due to Non-Delivery:
If a package is returned to us due to non-delivery (e.g., incorrect address provided by the customer), we will contact you to arrange for reshipment. Additional shipping charges may apply.
Contact Us:
If you have any questions or need further assistance regarding our shipping policy, please do not hesitate to contact our customer support team at Suppoprt@poth.store.